ECPL recognizes the following key principles of PIPEDA:
ECPL acknowledges the importance and necessity of safeguarding the private and confidential information belonging to our clients. As such, we have appointed a Privacy Officer to ensure compliance with privacy legislation and to inform all ECPL staff of the need to use the utmost discretion when dealing with client information. ECPL’s Privacy Officer has the responsibility to carefully analyze and alter collection procedures both on a preliminary and ongoing basis to assure maximum privacy protection.
ECPL will only use client information for the purposes identified either before or at the time of collection. It is our policy that we will not sell your information.
ECPL will only use client information for identified purposes and if the information is required for any new use, ECPL will take the necessary steps in order to seek additional consent. Consent may be expressed in writing, orally or may be implied directly by yourself or your authorized representative.
ECPL will only collect personal information as needed in order to complete necessary documentation, determine eligibility and/or to comply with regulations, policies, laws and legislation such as, the Money Laundering (Terrorist Financing) Act. ECPL’s staff will do their best to explain why collection of information is necessary in a clear and informative fashion.
Use, disclosure and retention
ECPL will only retain personal information for as long as needed in order to satisfy the stated purposes identified when the information was collected. If it is deemed that an individual’s personal information is no longer required, ECPL will take the necessary measures to destroy, dispose, or erase the information in a manner that will ensure that information cannot be found or used by an unauthorized party.
ECPL strives to maintain accurate client information which not only help us provide better customer service but also minimizes the potential misuse of personal information.
ECPL understands the importance of protecting personal information and therefore, implements a number of safeguards against unauthorized access or improper disclosure. For example, ECPL’s computer network, employee computers, laptops, and phone message centres are all password protected. In addition, filing cabinet units and storage rooms containing personal information are locked and can only be accessed by designated individuals. General entry to our offices is secured and cannot be accessed by unauthorized personnel without permission.
When requested and supported by sufficient identity information, ECPL will provide you with your personal information as maintained in your client files. We recognize your right to your own information, how it is used and to whom it is disclosed.
If an error or discrepancy is found in your personal information, we will act efficiently (in less than thirty days) to correct the mistake. An extension will only be applied if the request will unreasonably interfere with our business affairs.
Complaints and Recourse
ECPL’s Privacy Officer will deal with any complaints or conflicts arising in regards to the collection, use and disclosure of personal information. In order to adequately address the complaint, all details will be recorded and a file will be created. All individuals involved will be notified of an enquiry into the complaint. Once a decision of recourse has been determined, all parties involved will be informed of the outcome. ECPL’s Privacy Officer can provide you with a more complete description of the recourse process. Individuals who are not satisfied with ECPL’s recourse procedure can bring the complaint to the attention of the federal Privacy Commissioner.
Personal information collected by ECPL may be used to determine how many people visit the website and which sections of the website are visited the most frequently.
Certain ECPL employees will be provided with information about the website visitor in order to serve that visitor’s needs and provide the visitor with information regarding specific products. ECPL employees are instructed to use strict standards of care in handling the personal, confidential information.
Information obtained by registering on this website or attending an ECPL event will reside in an internal database at ECPL. If you wish to have your information removed from the ECPL database at any time, please e-mail your request to firstname.lastname@example.org or call (416)-513-0356.
For more information please contact (416) 513-0356.
A complete version of Personal Information Protection and Electronic Document Act (PIPEDA) can be found on the Department of Justice website at: http://laws.justice.gc.ca/en/P-8.6/text.html
Chris Gibson at 416-513-0355
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